Supporting Community Care

Helping you to provide and deliver high-quality services

Pharmacy Community

Across the UK, Community Care is delivered in a wide range of settings from patients own homes to community clinics, community centres, schools, and hubs.’

One of the many challenges for those working within community services is trying to coordinate patient care with other organisations, including non-NHS providers, whilst working closely with GPs, local hospitals, mental health trusts, pharmacies, and care homes.

We understand the complex issues faced by care providers, so we have developed a product specially for use with non-GP services within the community care setting.

Who Do We Support?

Engage Care Referral Service (CRS) supports providers and patients with online access to community health and care services. CRS is available for all community services and PCNs whose constituent practices do not use Engage Consult as their primary online consultation system.

Engage CRS has been designed to work as a stand-alone system or in conjunction with Engage Consult across a network of providers to manage patient care seamlessly. CRS is proven to improve data sharing between services, reduce inappropriate referrals and improve waiting times and outcomes for patients.

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How can Engage Health’s Care Referral Service Transform Community Care?

CRS is the ideal online solution for:

  • Primary Care Networks managing care home activity, reducing emergency hospital admissions and readmissions.

  • IAPT Mental Health Services, gathering PHQ9 and GAD7 assessments pre-consultation to support triage and allocation to the most appropriate treatment option.

  • Urgent Care Providers, e.g., GP Walk-in centres, Urgent Treatment Centres and GP Out of Hours, providing call prioritisation and advance additional clinical information gathering pre-assessment.

  • Community Pharmacies, by supporting GP practices to manage medication requests, medication reviews and minor ailments.

  • Community Services. CRS is available for a wide range of community services such as:

    • Musculoskeletal (MSK)
    • Tele-dermatology
    • Sexual Health
  • Providing access to Advice and Guidance for professionals and patients and self-referral access to specialist community services. CCGs and ICSs providing local service provision can signpost patients to the right service, the first-time reducing demand in GP practices, secondary care, and emergency departments.

We support providers, CCGs, and ICS organisations by helping to improve organisational efficiencies, utilise community provided services and reduce specialist outpatient referrals. Engage CRS also improves data sharing between organisations, reducing the risk of complaints, mistakes, duplications, and polypharmacy.

Benefits for Patients using Community Care Services

Through the implementation of Engage CRS in a community care setting, patients can expect to experience:

  • Shorter waiting times.

  • Access to self-help and guidance for conditions treatable at home.

  • Reduced anxiety.

  • Reducing the spread of infection for vulnerable patients.

  • Minimising travel costs.

Want to find out how Engage CRS can transform community care?

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Our customers love what we do

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”


Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”


Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”


Engage Consult

“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood

Assistant Practice Manager, New Wokingham Road Surgery

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”

Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice

“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”

Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea

“We are a new Engage Touch customer and have been having a few teething problems. The technical support we have received from the Service Delivery team has been excellent, the whole team at Engage Health Systems has been very supportive and always takes control to get things sorted for us in the quickest time possible.”

Jan Brown, Customer Service & Reception Manager, Whitley House Surgery, Chelmsford

“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery

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Patients who said they would
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