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Engage Consult CRS

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Manage Patient Journeys Across Social and Community Care Settings with Engage CRS

Engage Care Referral Services (CRS) is a new Engage Health Systems product for non-GP services within health and social care. CRS can be used as a stand-alone online consultation system or in conjunction with Engage Consult across a network of providers to help seamlessly manage patient journeys between NHS services. CRS is an ideal solution for mental health services, urgent care, community services e.g., MSK, sexual health, care homes and community pharmacies.

Key features

  • Full integration with the 3 leading GP clinical systems (TPP SystmOne, Emis Web and Vision LAN & Aeros), allowing community services to add activity to the patient’s electronic medical record for completeness.

  • Patient access using NHS login credentials.

  • A floating toolbar to retrieve online consultations, send outbound messages or start a video consultation.

  • Engage Messaging – safe, secure, and sophisticated asynchronous direct messaging (similar to using SMS, Facebook, or WhatsApp) between the service and patient or proxy.

  • Video consultation for up to 4 individuals (e.g., healthcare professional, patient, interpreter, and advocate/carer).

  • Service customisable content configurable by the organisation.

  • User customisable workflow ensures that the most appropriate healthcare professional is allocated to meet the patient’s needs, for example this could be an Emergency care Practitioner rather than a doctor in a walk-in centre.

  • Search, sort, and filter requests.

  • Outbound Patient Messaging, enabling users to send and receive images, documents, leaflets, and self-help treatment advice by SMS, email, or Engage Messaging prior to consultation.

  • Collaboration – enabling healthcare professionals to share information and get support, advice, and guidance from specialists, reducing inappropriate referrals.

  • Access to Instant Medical History (IMH) questionnaires specific to service needs. Providing services with comprehensive symptom histories in easy-to-read narrative style reports including any associated scores or scales, enabling patients to be prioritised based upon need.

  • Fully configurable hours of operation from 24/7 to set hours per day.

To find out how Engage CRS can support your patients or to see how the product works, contact our friendly team for more information.

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Our customers love what we do

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”


Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”


Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”


Engage Consult

“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood

Assistant Practice Manager, New Wokingham Road Surgery

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”

Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice

“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”

Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea

“We are a new Engage Touch customer and have been having a few teething problems. The technical support we have received from the Service Delivery team has been excellent, the whole team at Engage Health Systems has been very supportive and always takes control to get things sorted for us in the quickest time possible.”

Jan Brown, Customer Service & Reception Manager, Whitley House Surgery, Chelmsford

“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery

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