Engage Health Consult White Engage Consult

An innovative online and video consultation platform to manage practice demands.

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Engage Consult is an online patient to doctor, non-emergency engagement platform that helps practices enhance efficiencies and boost patient access.

Engage Consult allows patients to communicate securely and safely online with their practice about non-emergency medical conditions, admin questions or online video consultations. It also offers 24/7 access to symptom-specific self-help information and easy access to other local NHS and self-care services. Engage Consult is designed to boost patient access, enhance practice efficiencies and to free-up much needed time and resources for clinical and admin teams.

It can be used either as a single practice or as part of a wider network to help manage demand more efficiently.

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Excelling in Patient Communications

Engage Consult lets patients consult with their NHS GPs online by offering total triage, access to patient self-help advice and online video and messaging consultation, to improve the patient experience.

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Doctor to Patient 2 Way Online Video Consultations

Engage Consult is a digital patient engagement platform providing access to care and advice without having to visit a GP practice, with our video consultation solution.

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Total Triage Online

Total triage is built around better patient experience; it means NHS patients can contact their practice 24/7 before making an appointment. With a database of 8,000 questions and 6,000 clinical conditions, patients and carers can describe their problems or symptoms or ask general admin questions before needing to visit their GP practice.

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Patient Self-Help & Care

Easy access to round the clock NHS trusted self-help information and self-care services from Engage Consult, a complete healthcare patient management system.

Designed With You in Mind

Engage Consult is fully configurable by the practice. You can:

  • Customise the hours of operation to meet staffing capacity and demand.

  • Set autofill responses for regularly used outbound messages.

  • Define a workflow by creating ‘groups’ to manage consultation requests that match your preferred way of working.

  • Search, sort, and filter messages.

  • Signpost patients to your online repeat prescription service and other local services e.g., MSK etc.

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Intuitive Capabilities

The floating toolbar gives users access to messages and workflow capabilities without leaving the clinical system to:

  • Start a video consultation.

  • Send an outbound patient message.

  • Retrieve online consultations.

Powerful Practice to Patient Communication

Outbound Patient Messaging is a powerful tool to help manage QOF and Enhanced Services activity. Practices can create single and multiple outbound messages for patients, sent by Engage Message, SMS, or email from within the application. Practitioners can use this feature:

  • When they require a little more information to aid decision making.

  • For managing long term conditions using coded disease specific questionnaires before face-to-face reviews.

  • To send reminders for mass campaigns such as flu vaccination.

  • To send patients normal test results, saving reception staff time telephoning patients, and reduce incoming telephone calls.

  • To send advice leaflets at the end of a consultation, reducing printing costs.

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Working Collaboratively with Healthcare Partners

For practices working in a Primary Care Network (PCN) our ‘Collaboration’ feature enables each practice to ‘share’ online consultation requests with patient consent between themselves and other contracted NHS providers. Collaboration helps practices flexibly manage care utilising:

  • Extended Hours providers to extend your operating hours (subject to locally agreed contracts).

  • Out of Hours services to provide cover 24/7 for patients (subject to locally agreed contracts).

  • Access to a specialist for a second opinion or advice and guidance prior to referral.

  • Engage Consult to provide business continuity to cover adverse events.

Structured Questionnaires for Patients

Developed by clinicians, Instant Medical History™ (IMH) has thousands of questions linked by branching logic covering the full breadth of medicine. IMH supports clinicians by:

  • Providing comprehensive symptom histories in easy-to-read narrative style reports, attachable to the EMR by the click of a button.

  • Includes scales and scores e.g. PHQ9, GAD7.

  • SNOMED codes (where included) are attached to the record helping practices achieve QOF points and extract reports from the clinical system easily.

Engage Consult can be configured by practices to use a simplified questionnaire to gather a basic symptom history if this is preferred.

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Key features

  • Available to purchase via the DFOCVC Framework as a fully integrated online and video consultation solution.

  • Developed for NHS Practices – total Triage ready.

  • A single integrated platform to support remote consultations – video and secure two-way messaging.

  • Enables responses to online consultation requests containing sophisticated clinical histories.

  • Allows – video now or by appointment.

  • Click-of-a-button integration with EMIS, SystmOne and Vision.

  • Intuitive workflow for clinicians and clerical users.

  • Easy access to NHS self-help information and local self-referral/self-care services.

  • Floating Toolbar allows the practice user to access messages and workflow capabilities whilst remaining in their Clinical System environment.

  • Outbound Patient Messaging, enabling users to send and receive images, documents, leaflets, and self-help treatment advice by SMS, email, or Engage Messaging prior to consultation.

  • Collaboration – enabling healthcare professionals to share information and get support, advice, and guidance from specialists, reducing inappropriate referrals.

  • Access to Instant Medical History (IMH) questionnaires specific to service needs.

  • Works on any platform (mobile or pc), available 24/7.

Discover how Engage Consult can help to improve the patient experience and introduce a simple and effective digital approach to your patient workflow. Speak to a member of our team today to learn more about our digital healthcare solutions.

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Our customers love what we do

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”


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“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”


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“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”


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“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood

Assistant Practice Manager, New Wokingham Road Surgery

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”

Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice

“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”

Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea

“We are a new Engage Touch customer and have been having a few teething problems. The technical support we have received from the Service Delivery team has been excellent, the whole team at Engage Health Systems has been very supportive and always takes control to get things sorted for us in the quickest time possible.”

Jan Brown, Customer Service & Reception Manager, Whitley House Surgery, Chelmsford

“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery

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