Engage Consult online consultation offers a unique, flexible, and sustainable solution for the effective management and delivery of your online requests.  By moving away from the traditional model of each practice having its own instances to implement, roll out, adopt and maintain. Engage Consult allows you to work in a more efficient and cost-effective approach by removing the pressures from your practices and operating on a smart licensing model for a group of practices at PCN/Cluster level.  Our “Digital Receptionist” removes the need for admin staff to review and allocate requests by automating the journey of inbound requests and intelligently navigating these to predetermined inboxes where they can be actioned by the right person, first time.

The Engage Hub model ensures your practices and PCN’s have the best digital tools available to them to ensure the continued health and wellbeing of your patient population through partnership and collaborative working at its best. 

  • Enables improved collaboration between GPs, their teams and Community services
  • Allows PCNs to manage the demand on behalf of their practices in turn creating capacity for those who need it most
  • Improve practice efficiencies, provide patients with greater access to services, whilst saving clinical and admin teams valuable time, money, and resources
  • Access to enhanced funding (IFF) and meeting contractual obligations

Since starting Hub working we have seen an increased number of patients using the service. GP practices are actively signposting to our Hub as they are seeing the benefits especially recently with staff sickness/shortages.

Patients are receiving responses quickly and even though it is a digital service we aim to give a personal touch with our responses.”

Cathy Lee, DipHE,RN, BSc(Hons) SP-GPN, Bexhill Primary care Project Manager, Specialist Practitioner - General Practice Nursing

*No of Online Consultation requests increased by 62% since going live with Hub working

*100% increase in the number of registered patients accessing the service since going live with Hub working

Consult Hub Graphic Hub working with Engage Consult