There’s no denying that since the start of the COVID-19 crisis, the world around us looks and feels different. The way that we interact with our friends, family and colleagues has changed. As has the way we shop instore and online – queues and masks are here to stay, indefinitely it seems! Staycations are more popular than overseas vacations, and of course, the way that we connect with our health care providers has also changed. It’s safe to say that whilst the curve has been testing at times, in general, people have responded favourably to incorporating the now ‘new normal’ into their lives.
But it’s the way that the world has responded to the pandemic which highlights how once simple, everyday tasks have been reinvented, rejuvenated and reimagined to ensure that they slot neatly into our daily lives as seamlessly as possible.
In our last blog, we looked at how Engage Consult and online and video consultations were changing the face of Primary Care – by creating a safe and secure online system for patients to connect with their GP from the comfort of their own homes. In this month’s blog, we’re looking at how Engage Touch has developed the functionality for patients to check-in for their appointments using their mobile phone. By using their own devices, check-in is made safer, quicker and more convenient for patients.
Across the UK, many patient check-in screens were switched off in March as Primary Care underwent a dramatic shift in the way it operated to combat the spread of Coronavirus. Many Engage Touch customers continued to use their touchscreens as they can be wiped clean for infection control, used with latex gloves and navigate patients away from reception to safeguard staff and patients. We also recognised that some practices decided to discontinue use as they were operating a “no touch” policy within the building and patients were escorted into the surgery for their appointments.
With the imminent threat of a second wave and the start of the winter flu season just around the corner, there has never been a more critical time to offer patients a new fast and effective mobile solution to check-in for their appointments. Over the past few months, the team at Engage has been working tirelessly to incorporate the new mobile check-in functionality which will help to provide ongoing support to practices and continue to safeguard patients throughout the COVID-19 crisis.
By using the mobile check-in functionality practices will be able to customise messages for patients, such as signposting to useful information and reminders. They will also be able to set the location in which a patient can check-in for their appointment. This exciting new feature will aid the efficiency of practices by helping to reduce wait times in reception areas and improve the overall patient experience.