Secondary Care Solutions

Supporting patients in need of Secondary Care and Specialist Services.

03 Secondary

Improving efficiencies, managing workflows effectively and ensuring that patients receive a ‘right first time’ level of care are complex challenges facing secondary care departments and services.

Highlighted by the COVID-19 pandemic, the need for innovative, sustainable, and collaborative digital healthcare solutions has never been greater. That’s why our online and video consultation platform, Engage Consult and our new Care Referral Service have been developed and designed to enable new ways of working across organisational boundaries in the secondary care sector.

By introducing a simple and effective digital approach to your workflow, you can:

  • Receive specialist advice from secondary care colleagues.

  • Collaborate and securely share patient information and requests with colleagues.

  • Support virtual ward round activities, MDTs, and patient consultations.

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Innovative Features and Effective Patient Care

We recognise the importance of developing products that support ICSs, CCGs, PCNs, and general practices to deliver care as seamlessly and joined up as possible in their system, place, and neighbourhood.

Practices using Engage Consult as their online consultation solution can also use the ‘collaboration’ feature to securely share information and medical requests with colleagues in various settings with patient consent.

This feature is particularly useful for doctors to receive specialist advice from secondary care colleagues prior to a referral being made. In turn, this means that patients are not referred to the wrong department, or essential referral criteria have not been met.

Specialists can be invited to join video consultations from within Engage Consult or our Engage Care Referral Service, supporting virtual ward round activities, MDTs, and patient/carer consultations.

Discover how Engage Consult and Engage CRS can help support secondary care services.

Learn more
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Testimonials

Our customers love what we do

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”

Patient

Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”

User

Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”

User

Engage Consult

“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood

Assistant Practice Manager, New Wokingham Road Surgery

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

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Total number of patient
check ins with Engage Touch

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Consultations sent
through Engage Consult

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Patients who said they would
recommend Engage Consult

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Accreditations

Our industry sector love what we do

iso accreditations 400x136 1 Secondary
partners 400x136 1 1 Secondary
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