We are passionate about making sure that our products are safe and secure for patients and practices to use. We regularly review all aspects of the service to ensure that they meet the latest clinical safety and information governance regulations. Patient safety is paramount, if you report a problem that is clinically concerning you will be presented with an ‘Alert’. This alert will advise you that seeking guidance online may not be the most appropriate option for your reported problem, and direct you to other services for advice and guidance, for example, NHS111 or in some cases by calling 999 for emergency care. If you continue and submit your request you are advised that if your condition worsens or deteriorates then you should seek immediate help and not wait for a response from your practice.
At Engage Health Systems, we are ISO27001 accredited which means we have been through an internationally recognised information security independent review. The NHS has also robustly reviewed our information governance as part of our inclusion in multiple NHS procurement frameworks.