Privacy Policy

Engage Health Systems’ policy on personal data

What is this document?

Along with the service End User Licence Agreement, this policy explains how we collect, store and handle your information across all our services. We review this policy from time to time to make sure it’s up-to-date. If we ever make any significant changes, we’ll let you know when you next access the service or by some other channel if appropriate.

Who are you?

We are Engage Health Systems Ltd, a specialist software company based in North Norfolk in the United Kingdom. Engage Health Systems is the Data Controller for any information we might hold about you. Our full contact details are at the end if you want to get in touch.

Why do you collect my data?

We only use your information where you’ve given us your explicit consent to enable us to deliver the services you’ve requested. We also might collect it where it’s necessary to exercise or comply with the law, or for service improvement as set out in this policy.

What data do you collect?

This depends very much on which of our services you are using. It can range from something small like the browser you are using to something very personal and sensitive. However, we don’t collect more information than we need. If you ever want to know what data we hold, it is one of your rights to ask us to give you a copy on request.

How do you keep my data safe?

Protecting our customer’s data is really important to us. We use specialist hosting facilities and industry-standard methods with “Best practice” to protect your data. We demonstrate this by holding ISO27001:2021, an internationally recognised standard.

How long do you hold my data for?

We only keep your data for as long as we need it, or are required to for legal reasons. After that, we then delete it. We do treat data slightly differently depending on what it’s being used for, but it is another of your rights to be able to ask us to delete your personal data at any time.

What about Cookies?

A cookie is a small data file that is stored on your computer or device. Cookies record things like your preferences and settings, helping to give us the information we need to provide you with the most consistent and relevant experience. We also use cookies to record information about experiments or new improvements we might test to track how you use our services and find out whether they were effective. We don’t use advertising cookies, though.

You mentioned my rights – tell me more

If you’ve established an account, you can access, edit or delete the personal data associated with your profile at any time. If applicable to the service you are using, you can also manage your preferences on how we use and share your data.

You have the right to ask us for a copy of your personal data; to correct, delete or restrict processing of your personal data; and to obtain the personal data you have provided to us in a structured, machine readable format. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement). Where we have asked for your consent, you may withdraw consent at any time. If you ask to withdraw your consent, this will not affect any processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority.

Contacting us

If you have any questions about this policy, you can address them to our Data Protection Officer by either of the following methods:

By Post:
1A The Clubhouse
St Nicholas Court
North Walsham
NR28 9BY

By e-mail:

Version History:


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Our customers love what we do

“It is a quick and easy way to make a request that the surgery can deal with in their own time.”

“Very quick for routine query. I rang the surgery but was 19th in the queue so opted to try this service instead as my need was non urgent..”


Engage Consult

“Quicker than queuing at 830 on the phone and the receptionist gets back to you promptly”


Engage Consult

“Engage Consult is a fantastic vehicle to take you places. Where that place is, is up to you the driver. You may just want an electronic front door to the surgery, or perhaps you want a fully integrated question engine that can save you time through automated history taking, electronic triage, and messaging. Engage Consult can be customised to get you where you want to go. Like all journeys, don’t think that you’ll get there overnight. It takes a while to plan, embed and benefit. But take courage from those further on that it’s worth it”

“All the clinicians in the practice talked about it and I have to say we were dubious to start with and we had one enthusiast which was not me, we decided to implement it and give a try, it seems to have worked well and we’ve had no negative comments whatsoever and it’s even converted me, thinking this could be useful. Although I wouldn’t necessarily admit to that”


Engage Consult

“We’re very pleased with the Engage Touch screens. They are much easier to use than our old ones. During busy flu clinic season, the screens have really helped take the pressure off reception staff”

“The touchscreen and patient check in software  is working a treat and we wish we had got it years ago!”

Theresa Cameron

Practice Manager, Newland Medical Practice

“The screens and patient check in software are great and patients are happier as they don’t have to stand in a queue to check in”

Tracey Humphries

Patient Services Manager, Laurie Pike Health Centre

“We’ve used a number of Engage Health (Wiggly-Amps) products including the patient check in software over the years and always been extremely happy with the service we’ve received. We wouldn’t want to be without our touchscreen. It’s straightforward and simple to use. 95% of our FFT is completed through the touchscreen”

Siobhan Gorman

Practice Manager, Pickering Medical Practice

“The product & service of the Engage Touch, patient check in software we’ve received has been excellent”

Jane Kirkwood

Assistant Practice Manager, New Wokingham Road Surgery

“I would like to take the opportunity to thank you personally for the work you did so quickly to get us up and running with Engage Consult.  Our doctors and patients are beginning to use it more frequently and it has meant that we are getting less pictures through our email account which means the picture goes on the right patient record.  Thank you for responding so efficiently with our request to get us up and active.”

Nicky Hall

Practice Manager, Asplands Medical Centre

“When having concerns about a distinctive rash on my leg, I uploaded information through the Engage Consult system and a doctor rang me back within the hour. Early diagnosis has potentially saved me from a hospital visit so I am extremely grateful for the efficient service through the system and also the quick diagnosis I received from the GP.”

Patient, Engage Consult

“No other provider offers the functionality Engage Consult does. Being able to delegate consultations (to the GP Federation) has helped us massively in managing demand.”

Kieran Cambell RN MCPara, Clinical Services Manager/Advanced Clinical Practitioner, Arlington Road Medical Practice

“Engage Consult provides control, it integrates well with our Vision clinical system, and is slicker than other options; I tried other solutions, and nothing came close to the functionality of Engage Consult.”

Dr Chris Jones, Llansamlet Surgery, Cwmtawe Cluster, Swansea

“We are a new Engage Touch customer and have been having a few teething problems. The technical support we have received from the Service Delivery team has been excellent, the whole team at Engage Health Systems has been very supportive and always takes control to get things sorted for us in the quickest time possible.”

Jan Brown, Customer Service & Reception Manager, Whitley House Surgery, Chelmsford

“As a practice, we and our patients are very happy with the new Mobile Check in feature with Engage Touch. We are advertising the service on both our website and Facebook page and are seeing a good uptake of the service. Due to the ongoing uncertainty surrounding Covid and the Omicron variant, we are looking to encourage more of our patients to use the service. To this end we are offering one to one meetings with one of our receptionists to help our patients use this and other new technology, such as the NHS app.”
Nikki Howe, Assistant Practice Manager, Wateringbury Surgery

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