Revolutionising MSK Services: Engage Consult Platform to Slash Waiting Lists


The healthcare landscape is evolving at an unprecedented pace, driven by technology, innovation, and the pressing need for improved patient care. In the realm of Musculoskeletal (MSK) services, the challenges are particularly acute. Long waiting lists, patient dissatisfaction, and strained resources have plagued the sector for years. However, a beacon of hope has emerged in the form of the Engage Consult platform, poised to transform the way MSK services operate, streamline patient care, and potentially secure government funding.

The MSK Service Conundrum

Musculoskeletal disorders affect millions of people worldwide, leading to pain, disability, and a considerable burden on healthcare systems. In the United Kingdom, long waiting times for MSK services have been a persistent issue. Patients often endure agonising waits for assessments, diagnoses, and treatments, leading to worsened conditions, decreased quality of life, and increased costs for the National Health Service (NHS).

Engage Consult: A Game-Changer for MSK Services:

Enter Engage Consult, a revolutionary digital platform that has the potential to alleviate the burdens faced by MSK services and revolutionise the patient journey. How does it work, and why is it a game-changer?

  • Streamlined Triage Process: Engage Consult offers a secure, user-friendly platform where patients can submit their symptoms and medical history online. This information is then reviewed by clinicians, allowing for a rapid and efficient triage process. Patients with urgent MSK issues can be identified and prioritised promptly.
  • Reduced Administrative Burden: By automating much of the administrative workload associated with patient intake, Engage Consult frees up valuable time for healthcare professionals to focus on patient care. This not only increases efficiency but also improves the overall quality of care delivered.
  • Enhanced Patient Experience: Patients no longer need to endure lengthy waits for initial assessments. Engage Consult empowers them to take control of their health by providing a platform for easy communication with healthcare providers, reducing anxiety, and improving overall satisfaction.
  • Data-Driven Decision-Making: Engage Consult collects and analyses data from patient submissions, enabling healthcare providers to identify trends, allocate resources more effectively, and make data-driven decisions to improve MSK services continually.

The Government’s £30 Million Tech Fund:

In response to the pressing need for digital transformation in healthcare, the UK government has made £30 million available through its tech fund. This fund aims to support innovative projects that leverage technology to improve patient care and healthcare delivery.

The Opportunity for ICS:

Integrated Care Systems (ICS) across the UK are well-positioned to seize this opportunity and bid for a share of the £30 million tech fund. By incorporating the Engage Consult platform into their MSK services, ICS can demonstrate a commitment to innovation and patient-centred care. This investment has the potential to:

  • Significantly Reduce Waiting Lists: The efficiency gains offered by Engage Consult can lead to substantial reductions in waiting times for MSK services, improving patient outcomes and satisfaction.
  • Maximise Resource Utilisation: ICS can optimise resource allocation, ensuring that healthcare professionals are deployed where they are most needed, based on real-time data and patient demand.
  • Future-Proof Healthcare: By embracing technology and innovation, ICS can position themselves at the forefront of the evolving healthcare landscape, ensuring they can continue to meet the needs of their communities effectively.


In a world where healthcare is rapidly evolving, the Engage Consult platform represents a beacon of hope for MSK services, offering the potential to reduce waiting lists, improve patient care, and secure government funding. Integrated Care Systems across the UK should seize this opportunity to innovate, transform their MSK services, and contribute to the improvement of patient care in the digital age. Together, we can usher in a new era of healthcare where waiting lists become a relic of the past, and patients receive the care they need, when they need

Engage Health Systems are working with healthcare providers in Primary care, Community and Musculoskeletal health by providing Engage Consult digital flows. We’ve been working on a digital initiative with Bexley MSK and have outlined the project objectives and success in a whitepaper which you can download by completing the form below: